FAQs

Find the answers to frequently asked questions.

SHIPPING

Whats my Order Status?

Wondering about the status of your order?

Use our handy order look-up tool found here.

How much does Shipping Cost?

We offer FREE standard shipping based on these order minimums:

  • USA ships free on orders over $75 USD
  • Canada ships free on orders of $125 CAD or more
  • Everywhere Else ships free on orders of $75 USD or more

For orders that are below our free shipping threshold the following postage rates apply:

  • USA ships with USPS First Class $7.95
  • Canada ships with Canada Post Expedited $10.35 USD
  • International ships with Canada Post International Tracked Parcel $9.95 USD

How long does it take to get my order?

Made to Order:

Everything we make is crafted with careful attention to detail. Unless otherwise stated in the product description, all our goods are made to order.

Shipping by Country:

USA Shipping

  • USPS FIRST CLASS: Ships within 3-4 weeks + delivered in 5-10 business days.

Canada Shipping

  • CANADA POST EXPEDITED: Ships within 3-4 weeks + delivered in 5-10 business days.

International Shipping

  • INTERNATIONAL STANDARD: Ships within 3-4 weeks + delivered in 20-30 business days.

What happens if my Order lost in the mail?

We will replace all items lost in the mail due to the fault of the carrier. We will not replace items lost due to customers providing the wrong delivery address.

In order to replace your lost shipment, your order must have been a tracked and insured parcel per our shipping options. All un-tracked and uninsured shipments are not eligible for replacement.

Are there customs and duties on my shipment?

When a package is shipped within Canada or the USA, there will be no duties or customs imposed.

USA customers will not be charged duties or customs unless their order totals over $800 USD.

When a package is shipped internationally (outside USA or Canada), it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. As a seller, we are expected to be in compliance with the import laws and regulations of the countries we ship to. This includes accurately representing the contents of your package. For example, we must ensure that a sold item is not marked “gift” on a customs declaration form.

  • Your order may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.
  • Popov Leather ships your package DDU, “duties and taxes unpaid”, and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs.
  • For more information regarding your country’s custom policies, please contact your local customs office.
  • If your international order has not been received within 31 business days, please consult your local customs office and contact us.

Can you mark my package as a "Gift?"

No - we must ensure that any item we sell is not marked “gift” on a customs declaration form.

When a package is shipped internationally (outside USA or Canada), it may be subject to import taxes, customs duties, and/or fees imposed by the destination country.

As a seller, we are expected to be in compliance with the import laws and regulations of the countries we ship to. This includes accurately representing the contents of your package.

RETURNS, EXCHANGES & REPAIRS

What's Your LIfetime Warranty?

Our products are heirloom quality and intended to be passed on through generations.

All items are  guaranteed for life if damage occurs through the fault of our craftsmanship when used under normal conditions and for the purpose intended. We will cover all shipping costs, just send it to us for a free repair (or replacement).

This lifetime warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect or normal wear and tear.

Please visit our Returns & Exchanges page for full details.

What's your return policy?

Every product that leaves our workshop should exceed your expectations. We are proud to offer:

  • Unlimited lifetime guarantee
  • 90 day exchange policy
  • 30 day refund policy

When you buy from Popov Leather, know that we stand behind our work.

Please visit our Returns & Exchanges page for full details.

How do I initiate a return or Exchange?

You can start your return or exchange request here.

How do I get something repaired?

Sometimes wear and tear can take a number on our leather goods over the years. We will happily repair or replace your goods forever.

All items are  guaranteed for life if damage occurs through the fault of our craftsmanship when used under normal conditions and for the purpose intended. Just send the item back to us, we will repair it and pay the return shipping.

This lifetime warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect or normal wear and tear.

Need something repaired? Please visit our Returns & Exchanges page for full details.

ABOUT US

Who is Popov Leather?

All our goods are designed, manufactured, and shipped from our workshop in beautiful British Columbia, Canada. We are based out of Nelson, located in the valley of the Selkirk Mountains. Everything you see here is made by us.

We are all local artisans that love what we do. We believe in firmly routing ourselves within our community to ensure the highest standards of quality.

Want to meet the team and find out more about Popov Leather? Click here and read the story of Popov Leather.

Where are your products made?

All our goods are designed, manufactured, and shipped from our workshop in beautiful British Columbia, Canada. We are based out of Nelson, located in the valley of the Selkirk Mountains. Everything you see here is made by us.

We are all local artisans that love what we do. We believe in firmly routing ourselves within our community to ensure the highest standards of quality.

Want to meet the team and find out more about Popov Leather?

Read the story of Popov Leather here.

How do I contact You?

Please visit our contact page to get in touch with us.

OUR PRODUCTS

Why do you sew your products by hand?

We sew all our goods by hand and there are 2 very important reasons why:

  • The superior strength and durability
  • The beautiful look

Read about how (and why) we hand-sew all our products here.

What are Natural Markings on Leather?

Example of Scarring
Example of Leather Marbling
Example of Leather Scarring

We use full grain leather which is leather with the complete grain intact. The surface hasn’t been altered except (in almost all cases) the hair has been removed.

This leather can include natural markings such as scarring, blemishes, insect bites, branding and stretch marks. But these markings are considered the signature of fine leather goods.

A common misconception is that these types of markings are “defects.” Instead, think of these as proof of natural origin. These markings incorporate the life of the animal. The absence of natural markings often means that the leather is of lesser quality.

We do not consider natural markings a defect and embrace the unique nature of every animal hide we work with. There is a good chance your Popov Leather product will have some form of natural marking on it.

Read this article about the various grades of leather and why full grain is the best.

Will My Item Look like the product pictures?

Please be aware that every roll of leather absorbs dyes differently and colouring may appear slightly different than shown in our pictures. Every monitor or phone screen is calibrated differently, exact color cannot be guaranteed. Our products are shown through images and descriptions as accurately as possible.

Finally, this is a handmade piece; expect minor imperfections - this is what makes your product so special.

Are your wallets RFID blocking?

We do not make RFID blocking wallets, but we do offer a RFID blocking card that fits inside all our products. Meet the Wallet Gauntlet.

How do I properly size my belt?

For a perfect fit, measure the belt you wear now and use our belt sizing chart below to help you. If you don't have a belt to measure, use your favorite pair of jeans and add 2" to their waist size.

Measuring your Popov Leather Belt

How do I use the journal cover slit with my notebook?

We made a quick video showing how you can easily get your notebook with elastic closure to work with our leather covers:

Whats in your leather balm?

All our leather balm is made by hand and uses only natural ingredients - three ingredients to be exact: seed oil, beeswax and beef tallow.

CUSTOMIZATION

Can you do CUSTOM ORDERS?

At this time we are only offering personalization (initials, names, dates) on our products. We are not accepting commissions for new designs.

We encourage you to submit your ideas for a new product here. If we choose your suggestion you will get a gift card and the final prototype.

How do you engrave your goods?

Laser Engraving on Leather - Driftwood
Laser Engraving on Leather - Black
Laser Engraving on Leather - English Tan
Laser Engraving on Leather - Heritage Brown

We can laser-engrave initials, names, and dates. Celebrate a special occasion or give a gift that is truly unique. Our engraving is permanent and will never fade. Your choice of printing will be crisp and easy to read.

Features:

  • You can add a name, date, or initials (limit 10 characters).
  • We use Times Roman 26pt font. Each letter is about 2-4mm wide x 4-5mm tall.
  • All punctuation, numbers, characters, symbols available.
  • All engraving will be on the front bottom-right corner of all our products.
  • We cannot engrave images unless you qualify as a wholesale or corporate order (see below).

You can request your engraving directly on the product page.

Restrictions:

Engraving may be declined if it contains any of the following:

  • Profanity
  • Inappropriate slang
  • Insulting or discriminatory content
  • Content construed to incite violence
  • Material that Popov Leather refuses to place on product
  • Content that violates another party's trademark or intellectual property rights.
  • Popov Leather reserves the right to cancel any submitted engravings.

All products with engravings are final sale.

Can you engrave a picture or logo?

JW Marriott Passport Covers
Lemon Hart & Son Coaster
Ritz Carlton Silver Palm Menu Cover
Wolfe Co Leather Wallet

For private label accounts and corporate gifting we are happy to offer logo engraving and more complex designs. We can only offer this to customers who purchase in larger volume as this is a time-consuming process for us.

We have worked with small boutique stores, restaurants and beyond. Typically our clients will take advantage of having a custom logo made for corporate gifts or charity events.

About our private label and corporate engraving:

  • We charge an extra fee based on how complex the project is and if you need help with editing your image/design.
  • We will not etch licensed images or logos unless you are the copyright holder or represent the business with direct authority to use licensed images and logos.
  • Images must be provided to us in PNG, PDF, PSD, SVG or AI format. Ideally image is vector-based; it must be black and white (not grayscale or color)

Where can I submit my idea for a new product?

We're always making, tinkering and testing new products at Popov Leather. But it's our customers that often give us the best ideas for new products. So let's hear them, what should we make next? Submit your idea here!

OUR LEATHER

What is leather patina?

Patina is what forms on natural materials such as wood, denim, canvas, metal and stone. It’s a signature of high-quality items not normally found on their cheaper counterparts (think of big box store jeans VS raw denim from Naked & Famous).

We wrote an article all about it here.

We also have a gallery of our customers' patina here.

HOW DO I CARE FOR MY LEATHER GOODS?

Our Horween leathers do not require initial treatment. However, we do recommend applying leather balm if you plan on exposing our goods to the elements (ie. you like to hike with our book covers).

All our leathers should be conditioned every 6-12 months with leather balm. 

Will My product look like the one in the pictures?

Please be aware that every roll of leather absorbs dyes differently and colouring may appear slightly different than shown in our pictures. Every monitor or phone screen is calibrated differently, exact color cannot be guaranteed. Our products are shown through images and descriptions as accurately as possible.

Finally, this is a handmade piece; expect minor imperfections - this is what makes your product so special.

What is Horween Leather?

Our leather is sourced from the Horween Leather Company. Learn more about the types of leather we carry here and why you won't find better quality anywhere else.

Is Your LEather Environmentally Safe?

A lot of people consider the leather/tannery industry to be very bad for the environment with the use of chrome dyes and lots of tanning chemicals. So what has Horween done to minimize environmental impact from tanning processes?

It's all in how you treat the process and what inputs are used.

Horween voluntarily submits to an industry audit that looks at many factors, including water and energy usage, traceability and effluent treatment (the list is pages long). They have made (and are constantly making) improvements in this area. Being in Chicago they get a lot of attention from the local environmental agencies. Horween wants to continually improve their waste stream and have a full time chemist that works on this regularly.

However, the chrome concern is unfounded if the tanning process is completed correctly. The issue here is when chrome is not taken up into the leather - this is easy to measure and is done so daily.

How do I care for Shell Cordovan?

We would strongly recommend getting Saphir Cordovan cream and a nice soft cotton cloth for buffing.

Our Cordovan products do not require initial treatment and get better with use. But if you want to buff your product to a nice shine, buy the above product. Here's a great youtube video as well:

PAYMENT

WHY ARE PayPal Payments in Canada in USD?

Due to the way PayPal and our ecommerce platform integrate, we are only able to accept PayPal payments in US dollars. If you wish to pay in Canadian dollars, credit card is the only way possible at this time.

What is the patina club?

The Patina Club is Popov Leather's rewards program. Read more about it here.

What is Klarna?

Don't want to pay it all at once? Choose Klarna at checkout to pay in interest-free installments. Read more here.

Why Doesn't My Zip/Postal Code doesn't match AT CHECKOUT?

For all credit card orders, we use an Address Verification System (AVS). AVS compares the numeric part of the customer’s billing address and zip code or postal code to the information on file with the credit card issuer.

This can be related to a number of issues including:

  • Using the wrong billing information at checkout.
  • Your bank flagging your payment as a precautionary measure.

If you are seeing this happen, please contact your credit card issuer to resolve this. We are unable to accept payment unless AVS approves your payment.

DID WE ANSWER YOUR QUESTION?

Feel free to use the contact form below to reach out to us, or send an email to hello@popovleather.com

You can also text us at: (415) 851-6360 (USA) or (604) 332-6509 (Canada)

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