Just like our handcrafted leather goods, our returns policy stands apart from our competition.
Not What You Expected?
POPOV LEATHER RETURNS
Every product that leaves our workshop should exceed your expectations. We are proud to offer:
- Unlimited lifetime guarantee
- 90 day exchange policy
- 30 day refund policy
When you buy from Popov Leather, know that we stand behind our work.
Our products are heirloom quality and intended to be passed on through generations.
All items are guaranteed for life if damage occurs through the fault of our craftsmanship when used under normal conditions and for the purpose intended. We will cover all shipping costs, just send it to us for a free repair (or replacement).
This lifetime warranty covers faults in materials and workmanship and doesn't apply if damage is caused by unreasonable use or neglect or normal wear and tear.
RETURNS & EXCHANGES
If your product is faulty, or we sent you the wrong order by mistake, contact us within 90 days of delivery to get a replacement.
If you changed your mind or it wasn’t what you were expecting, we’ll be happy to exchange or refund your purchase if you send it back to us.
Returning Items for Exchange or Store Credit:
- Send your items back to us within 90 days of delivery for store credit.
- We will provide you with a free return label (US & Canada only). International customers must arrange their own postage.
- We will process your exchange or store credit within 5 business days of receiving your return.
Returning Items for Refund:
- Send your items back to us within 30 days of delivery for a refund.
- We will provide you with a return label (US & Canada only), but the postage will be deducted from the refund amount. International customers must arrange their own postage.
- We will process your refund within 5 business days of receiving your return.
INITIATE A RETURN OR EXCHANGE
We cannot accept returns or exchanges for:
- Custom products or engraved products.
- If you permanently altered something we made.
- Final sale items.
- Items purchased through a 3rd party such as Massdrop, Amazon, or commercial retail outlets. We will still honor all warranty issues.
Customers outside USA or Canada:
International customers (outside of the USA or Canada) that initiate returns or exchanges are responsible for all shipping costs.
Returning Items to Popov Leather:
Until Popov Leather receives the returned order, you are responsible for any loss. It is very important that any returned items are in the best (i.e. original) condition possible. Please retain original packaging and labels.
Returns will be processed within 5 business days of receiving the items at our warehouse. If you return an item not accompanied by the required paperwork there may be a delay in processing your order and in refunding your money.
If a return is made to us by either the customer refusing delivery or the courier being unsuccessful in delivering the package (wrong address), then the default return method will be store credit. Standard shipping will be deducted from that store credit.
Store Credit or Exchange:
Products purchased with store credit or gift card card will receive a return in the form of a store credit.
If an exchange or store credit is requested 2 or more times, shipping fees will be deducted from the store credit amount.
All refunds are processed back to the original method of payment. If your card has expired or been canceled then the return will be issued as a store-credit.
Only one return transaction per order will be accepted. Therefore, it is best to carefully examine ALL items received to ensure satisfaction before making a return of a portion of your order.
If a return is made due to the Popov Leather being at fault, then we will arrange the shipping for you through the courier of our choice. We will not reimburse your return freight costs should you decide to ship it back on your own expense; no exceptions will be allowed.
For all warranty issues, our first step will always be to repair the item. If the item is not repairable, we will replace the item. If the leather color or item style originally ordered is unavailable, we will work with the customer to find a suitable replacement.