Make your mark.
PATINA CLUB FAQS
How does the patina club work?
You earn points every time you shop with Popov Leather. Every 20 points you earn is equivalent to $1 savings on your next purchase. You can also earn points in many different ways, from signing up for an account to recommending friends or sharing on social media. We'll even give you points on your Birthday! From time to time we will also run promotions where you can earn extra points!
I ALREADY MADE AN ACCOUNT ON YOUR WEBSITE, DO I HAVE TO MAKE ANOTHER?
If you already have an account with our website, you are automatically enrolled.
What Happens if my order gets lost in the mail?
We ship all over the world using Canada Post and USPS. Please note that not all shipping methods within Canada and International destinations include tracking and insurance. Upon choosing shipping without tracking, you are taking the responsibility for lost goods. Popov Leather will not replace or refund items sent without tracking that are lost or damaged in the mail. Without a tracking number we cannot file a claim with our mail system.
How do I redeem my points?
On any page, simply locate a black "Rewards" tab and click to redeem your rewards points. This will generate a Gift Card you can use at checkout. 20 Popov Points equals a $1 gift card with no limit on the amount of points you can use.
Do my points expire
After one year, accumulated points will expire each day on a rolling basis if you haven't used them.
How do I check my points balance?
Simply log into your account or click the "Patina Club" icon on the lower left corner of your screen.
Can i use my points balance during a sale?
Normally you can use your points during our sales and events. But during some deeply discounted items or special promotions, we may prohibit the use of coupon codes and points (Black Friday and Preorders events for example).
Can I use a coupon code and my points at the same time?
Sorry, you can only redeem points OR use a coupon code, not both. Unfortunately, this is a limitation of our checkout functionality.
What happens when I return a product?
When you return a product to us and we give you a refund, we will also deduct the same amount of points earned during that initial transaction.
Can points be used to pay shipping or taxes?
You cannot redeem your points for shipping or taxes. Occasionally we will offer free shipping as a perk through the program or it be a redeemable option.
For full terms and conditions please visit Patina Club - Terms of Service