Do you offer free shipping?
All USA/Canada orders qualify for free shipping.
How long does it take to make my order?
Please see the shipping page for more information.
What if I don't like it?
We offer a generous satisfaction guarantee: just send the product back to us for a full refund. No questions asked.
What happens if this product gets damaged?
All items are guaranteed for life if damage occurs through the fault of our craftsmanship. I ask that you ship the item back to me for repair and I will do so free of charge. You must cover the shipping costs.
Do you do custom orders?
At this time we are only offering personalization (initials, names, dates) on our products. We are not accepting commisions for new designs.
Does the leather pictured look exactly like the product I will receive?
Please be aware that every roll of leather absorbs dyes differently and colouring may appear slightly different than shown in our pictures. Finally, this is a hand-made piece; expect minor imperfections - this is what makes your product unique and gives it character.
Horween Chromexcel
Our Chromexcel leathers do not require initial treatment. We reccomend that this leather gets cleaned and conditioned every 6-12 months with Saddle Soap and our leather cleaner.
