Good quality, good price, just not the color in the photo
I might add that the service was first class. Good job, guys! But those shopping for watch straps should be aware that, while the photo shows a pale, almost tan leather with an interestingly textured quality, the strap is a medium, almost dark brown solid. “Nut brown”, the name they give it, is a fair description — it reminds me of the nut in an acorn. I like it, and will be wearing it, but I still wish I could find the color in the photo!
We offer a generous satisfaction guarantee: just send the product back to us for a full refund. No questions asked.
What happens if this product gets damaged?
All items are guaranteed for life if damage occurs through the fault of our craftsmanship. I ask that you ship the item back to me for repair and I will do so free of charge. You must cover the shipping costs.
Do you do custom orders?
At this time we are only offering personalization (initials, names, dates) on our products. We are not accepting commisions for new designs.
Does the leather pictured look exactly like the product I will receive?
Please be aware that every roll of leather absorbs dyes differently and colouring may appear slightly different than shown in our pictures. Finally, this is a hand-made piece; expect minor imperfections - this is what makes your product unique and gives it character.
Our Chromexcel leathers do not require initial treatment. We reccomend that this leather gets cleaned and conditioned every 6-12 months with Saddle Soap and our leather cleaner.