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Policies & FAQs

This is a collection of our policies and frequently asked questions. If you still have questions, please get in touch!

Policies

All items are guaranteed for life if damage occurs through the fault of our craftsmanship. I ask that you ship the item back to me for repair and I will do so free of charge. You must cover the shipping costs.

Items are not guaranteed where the item is damaged through your negligence (ie. dog bites, putting your wallet in a washing machine, etc) or lost/stolen.

Every product that leaves our workshop should exceed your expectations. We take pride in our work; and if you are not happy with your order for any reason, we'll make things right.

If you receive the item and decide you don't like it within 14 days, you may send it back to us for a full refund (minus shipping). Please note the following:

  • Item(s) must be in the exact same condition that you received it.
  • You must cover return shipping costs.
  • We do not provide refunds if your item doesn't arrive by a particular date.
  • We cannot accept returns that have been personalized (with initials) or custom made.
  • IMPORTANT: Package must be clearly marked “Goods Returned Under Warranty” and use a local postal service. Any items shipped back to us using UPS or FedEX will NOT be accepted.

Please include the original invoice from you order and address the return to:

Popov Leather Ltd
1222 Ward St
Nelson BC Canada
V1L 1V1

A refund of the order will be given once we receive the item and deem it acceptable. However, you assume all responsibility of costs associated with returning items and in the event of a lost package, must be able to produce proof of delivery.

We ship all over the world using Canada Post and USPS. Please note that not all shipping methods within Canada and International destinations include tracking and insurance. Upon choosing shipping without tracking, you are taking the responsibility for lost goods. Popov Leather will not replace or refund items sent without tracking that are lost or damaged in the mail. Without a tracking number we cannot file a claim with our mail system.

FAQs

Since these products are made to order, delivery times can vary. Please see the shipping page for more information.

Please be aware that every roll of leather absorbs dyes differently and colouring may appear slightly different than shown in our pictures. Every monitor or phone screen is calibrated differently, exact color cannot be guaranteed. Our products are shown through images and descriptions as accurately as possible.

Finally, this is a handmade piece; expect minor imperfections - this is what makes your product so special.

Vegetable Tanned Leather

Natural vegetable tanned leather is an amazing full grain leather that takes on a rich patina over time. Environmental factors such as use, sunlight or oils can change the character of this leather dramatically. This leather becomes as unique as the person who uses it.

While it’s perfectly fine to use these handmade products right away, Popov Leather recommends treating natural vegetable leather with a conditioner to prevent staining or unwanted markings.

Suggested initial treatment:

Horween Chromexcel & Bridle Leather

Our Horween and Bridle leathers do not require initial treatment. All our leathers should be conditioned every 6-12 months with a Saddle Soap or Neatsfoot Oil.

Please be aware that every roll of leather absorbs dyes differently and colouring may appear slightly different than shown in our pictures. Finally, this is a handmade piece; expect minor imperfections - this is what makes your product so special.

At this time we are only offering personalization (initials, names, dates) on our products. We are not accepting commissions for new designs. Sorry!

Our leather is sourced from the Horween Leather Company and Wickett & Craig.

Anything else?

We try to keep things simple since we'd rather be making stuff. If you have any questions, just contact us!

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