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Policies & FAQs

Lifetime Guarantee

All items are guaranteed for life if damage occurs through the fault of our craftsmanship. I ask that you ship the item back to me for repair and I will do so free of charge. You must cover the shipping costs.

Items are not guaranteed where:

a) the item is damaged through carelessness (ie. putting your wallet in a washing machine, etc)

b) the item is stolen or lost.

Return Policy and Satisfaction Guarantee

Every product that leaves our workshop should exceed your expectations. We take pride in our work; if you are not happy with your order for any reason, contact us and we will make it right.

If you receive the item and decide you don't like it within 14 days, return it back to us for a full refund.

  • Item must be in the exact same condition that you received it.
  • You must cover return shipping costs.
  • We do not provide refunds if your item doesn't arrive by a particular date.
  • We cannot accept returns that have been personalized (with initials) or custom made.

You are responsible for the cost of return shipping costs. Please include the original invoice from you order and address the return to:

Popov Leather Ltd
1222 Ward St
Nelson BC Canada
V1L 1V1

A refund of the order will be given once we receive the item and deem it acceptable. However, you assume all responsibility of costs associated with returning items and in the event of a lost package, must be able to produce proof of delivery.

Lost or Damaged Goods

We ship all over the world using Canada Post and USPS. Please note that not all shipping methods within Canada and International destinations include tracking and insurance. Upon choosing shipping without tracking, you are taking the responsibility for lost goods. Popov Leather will not replace or refund items sent without tracking that are lost or damaged in the mail. Without a tracking number we cannot file a claim with our mail system.

How long does it take to get my order?

Since these products are made to order, delivery times can vary. Please see the shipping page for more information.

    Does each product look exactly the same?

    Please be aware that every roll of leather absorbs dyes differently and colouring may appear slightly different than shown in our pictures. Finally, this is a handmade piece; expect minor imperfections - this is what makes your product so special.

    How do you ship your products?

    Please see our shipping page for more information.

    How should I care for my leather products?

    Vegetable Tanned Leather

    Natural vegetable tanned leather is an amazing full grain leather that takes on a rich patina over time. Environmental factors such as use, sunlight or oils can change the character of this leather dramatically. This leather becomes as unique as the person who uses it.

    While it’s perfectly fine to use these handmade products right away, Popov Leather recommends treating natural vegetable leather with a conditioner to prevent staining or unwanted markings.

    Suggested initial treatment:

    Horween Chromexcel & Bridle Leather

    Our Horween and Bridle leathers do not require initial treatment. All our leathers should be conditioned every 6-12 months with a Saddle Soap or Neatsfoot Oil.

    Do you do Custom Orders?

    At this time we are only offering personalization (initials, names, dates) on our products. We are not accepting commissions for new designs. Sorry!

    Where do you source your leather?

    Our leather is sourced from the Horween Leather Company and Wickett & Craig.

    Anything else?

    We try to keep things simple since we'd rather be making stuff. If you have any questions, just contact us!

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